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Contact Us

Last Updated: September 18, 2026

Thank you for visiting xngvl.

If you have any questions regarding our products, orders, payments, shipping, returns, refunds, or after-sales services, please feel free to contact us using the information below.

We will carefully review your inquiry and respond as soon as reasonably possible.

1. Customer Support Contact

Customer Support

Email: calahanfairy@gmail.com

This is our primary customer service contact.

To help us verify your order and process your request more efficiently, we recommend contacting us using the email address provided when you placed your order whenever possible.

2. Matters We Can Assist With

You may contact our customer support email regarding matters including:

Product information and product usage questions;
Order status and order information;
Payment and payment-related issues;
Shipping and tracking inquiries;
Return requests;
Refund requests;
Exchanges and product quality issues;
After-sales service;
Website-related issues;
Other questions relating to your order or our services.

3. Information to Provide When Contacting Us

To help us verify your order and process your request more efficiently, please provide the following information whenever possible:

Order number, if applicable;
Recipient's name;
Email address used to place the order;
Product name;
A detailed description of your question or request;
Tracking number, if applicable;
Relevant photos or screenshots, if applicable.

If your inquiry concerns product damage, an incorrect shipment, or a delivery issue, providing clear photos or tracking information may help us complete our investigation more quickly.

Security Notice

To protect your personal and payment information, please do not send the following information by email:

Full credit or debit card numbers;
Payment passwords;
Account passwords;
Verification codes;
Other unnecessary sensitive information.

4. Customer Support Response Time

We generally respond to emails within 1–2 business days after receiving your inquiry.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

We will make reasonable efforts to review and process your request as promptly as possible.

5. Returns, Refunds, and Exchanges

If you wish to request a return, refund, or exchange, please contact us first at:

calahanfairy@gmail.com

For detailed information regarding returns, refunds, and statutory rights of withdrawal available to consumers under applicable law, please refer to:

Return & Refund Policy

Requests will be handled based on the circumstances of the relevant order and applicable law.

6. Shipping and Delivery Issues

Please contact us promptly if your order experiences any of the following issues:

Tracking information has not been updated for an extended period;
The package has not arrived within the estimated delivery timeframe;
You are unable to obtain tracking information;
The package appears to have been lost;
The package has been visibly damaged during transportation;
The product received does not match your order.

Where possible, please provide your order number and tracking number so that we can verify the order and shipping status.

For information regarding shipping arrangements and estimated delivery times, please refer to:

Shipping Policy

7. Privacy and Data Protection

If you have questions regarding personal information, cookies, or data protection, you may also contact us at:

calahanfairy@gmail.com

For detailed information about how we collect, use, retain, share, and protect personal information, please refer to:

Privacy Policy

We will process relevant personal information in accordance with applicable data protection laws.

8. Other Questions

If your inquiry does not fall within any of the categories listed above, you are still welcome to contact us.

Please briefly describe your request in the email subject line or message body and provide any relevant order information or other materials that may help us process your inquiry.

We will review your request based on the circumstances and provide reasonable assistance.

9. Contact Us

xngvl Customer Support