Szállítási szabályzat

Shipping Policy

Last Updated: September 18, 2026

Thank you for visiting and using xngvl.

This Shipping Policy explains matters relating to order processing, shipping destinations, delivery times, shipment tracking, and delivery issues. We will make reasonable efforts to process and deliver orders promptly and safely based on the circumstances of each order.

Nothing in this policy is intended to exclude, limit, or diminish any mandatory rights that consumers may have under applicable law.

1. Shipping Destinations

We currently provide standard shipping services primarily to the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Actual shipping availability may vary depending on the product category, inventory location, warehouse arrangements, and logistics conditions.

If your shipping destination is not included in the above list, we recommend contacting us by email before placing your order to confirm whether shipping services are available.

2. Shipping Fees

For destinations currently supported by our standard shipping service, we generally offer Free Standard Shipping.

The final shipping fee, if any, and applicable conditions will be displayed at checkout.

Depending on the order destination, inventory availability, warehouse location, and transportation route, we may use different logistics carriers, including but not limited to:

DHL
UPS
FedEx
DPD
Other logistics service providers that meet applicable transportation requirements

Because shipping routes and warehouse arrangements may change, we reserve the right to select or change the carrier based on the circumstances of the individual order.

Where applicable law requires the consumer to bear additional shipping, transportation, or related costs, we will provide the relevant information during the order confirmation or checkout process to the extent required by applicable law.

3. Order Processing

After an order has been successfully confirmed, we generally require 3–5 business days to review the order, prepare the products, and arrange shipment.

Normal order processing takes place:

Monday through Friday, excluding public holidays.

Order processing may take longer under the following circumstances:

Public holidays or holiday periods;
Major promotional events;
Temporary increases in order volume;
Inventory adjustments;
Warehouse operating arrangements;
System or technical issues;
Other circumstances that could not reasonably have been anticipated.

We will make reasonable efforts to process orders within the estimated timeframe.

4. Estimated Shipping Time

Once an order has been shipped, standard transportation is generally estimated to take 5–8 business days.

The general estimated timeframe is as follows:

Shipping Stage	Estimated Time
Order Processing	3–5 business days
Transit After Shipment	5–8 business days
Overall Estimated Time	Approximately 8–13 business days
Standard Shipping	Generally free

The above timeframes are general estimates and do not constitute an absolute or guaranteed delivery deadline.

Actual delivery times may be affected by factors including:

The delivery address and region;
Carrier transportation arrangements;
Customs or border processing;
Local delivery networks;
Public holidays;
Severe weather;
Logistics and shipping peaks;
Transportation restrictions;
Force majeure events;
Other circumstances beyond our reasonable control.

Where applicable law provides a mandatory delivery period or other related consumer rights, such requirements and rights shall prevail.

5. Shipping Notifications and Tracking

After your order has been shipped, we will generally send relevant shipping information to the email address provided when you placed your order.

Where applicable, the shipping notification may include:

Shipment confirmation;
Tracking number;
Carrier name;
Tracking information.

Tracking information is generally updated progressively after the package has been received by the carrier and entered into its system.

For some orders, it may take some time before tracking information becomes available for the first time. A temporary lack of tracking updates does not necessarily mean that the package is not being transported normally.

If tracking information has not been updated for an extended period, please contact us:

Email: calahanfairy@gmail.com

To help us investigate the issue, please provide your order number whenever possible.

6. Delivery Delays

We will make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur during transportation due to circumstances that are not entirely within our control.

Common causes may include:

Logistics and shipping peaks;
Public holidays;
Increased order volumes during promotional periods;
Customs inspections;
Weather conditions;
Local delivery disruptions;
Carrier operational adjustments;
Transportation restrictions;
Disruptions to transportation networks;
Force majeure events.

If your order has significantly exceeded the estimated delivery timeframe and you have not received it, please contact us promptly.

We will assist in investigating the matter based on the order information and tracking records and, where reasonably possible, communicate with the relevant carrier.

7. Delivery Information and Order Changes

7.1 Before Shipment

If your order has not yet entered the final shipping process, you may contact us by email to request:

A change to the delivery address;
Correction of the telephone number;
Correction of certain order information;
Order cancellation.

Because an order may enter the processing stage shortly after confirmation, please submit any request as early as possible.

We will make reasonable efforts to assist based on the current status of your order, but we cannot guarantee that every change or cancellation request can be successfully processed.

7.2 After Shipment

Once an order has been handed over to the carrier, it is generally not possible to directly change the delivery address or cancel the shipment.

If delivery fails, repeated delivery is required, or the package is returned because the consumer provided an incorrect, incomplete, or unverifiable delivery address, contact information, or other delivery details, we will discuss the appropriate next steps with the consumer based on the circumstances.

If additional transportation costs arise as a result, such costs will be handled in accordance with applicable law and the circumstances of the relevant order.

Nothing in this policy affects any statutory rights the consumer may have, including rights of withdrawal, refund, return, or other mandatory consumer rights.

8. Taxes and Customs Charges

Different countries and regions may have different tax and customs requirements.

Depending on the product type, order details, destination country, and local laws, an order may be subject to:

Import duties;
Value Added Tax (VAT);
Customs processing fees;
Customs clearance charges;
Other legally applicable taxes or fees.

Where applicable law requires the consumer to bear such taxes or fees, we will provide the relevant information to the extent required by applicable law.

Responsibility for specific taxes and customs charges depends on the destination country, product category, order circumstances, and applicable law. Consumers should also be aware of the import and tax regulations that may apply in their country or region.

9. Damaged Packages or Incorrect Products

If you notice obvious shipping damage when receiving your package, or if you receive a product that does not match your order, please contact us as soon as possible.

To help us investigate the matter, please provide, where possible:

Order number;
Recipient's name;
Email address used to place the order;
Tracking number;
Photos of the product;
Photos of the external packaging;
A detailed description of the issue.

We will review the matter based on the order records, product condition, and shipping information and provide an appropriate resolution in accordance with the circumstances and applicable law.

Consumers' statutory rights regarding product quality issues, shipping damage, incorrect shipments, or other applicable matters are not limited by this Shipping Policy.

10. Lost Packages

If tracking information indicates that a package has encountered a shipping exception, has not been updated for an extended period, or may have been lost in transit, please contact us promptly.

We will investigate the situation based on:

Shipping and tracking records;
Carrier feedback;
Order information;
Relevant transportation records.

Where reasonably possible, we will assist with resolving the matter.

If it is confirmed that a transportation issue exists for which we or the relevant carrier are legally responsible, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.

11. Failed Delivery and Returned Packages

Delivery may fail for reasons including:

Incorrect delivery address;
Incorrect contact information;
No one available to receive the package;
Multiple unsuccessful delivery attempts;
Refusal by the consumer to accept the package;
Incomplete delivery information;
Other circumstances relating to the delivery information or receipt of the package.

Following a failed delivery, we may need to contact the consumer to confirm whether to arrange redelivery, return the package, or take other appropriate action.

If additional transportation, redelivery, or return costs arise due to information provided by the consumer or the consumer's actions, such costs will be handled based on the circumstances and applicable law.

Nothing in this section affects any statutory rights of withdrawal, refund, or other mandatory consumer rights.

12. Force Majeure

Order processing and delivery may be affected by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Extreme weather;
War or civil unrest;
Government measures;
Large-scale transportation disruptions;
Major logistics system failures;
Network or communication failures;
Other events that could not reasonably have been anticipated or controlled.

If such circumstances occur, we will take appropriate measures where reasonably practicable to minimize their impact on order delivery and will provide relevant information to consumers when conditions permit.

13. Statutory Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish any mandatory rights that consumers have under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory rights of withdrawal, please refer to:

Return & Refund Policy

For information regarding the processing of personal information and cookies, please refer to:

Privacy Policy

For information regarding website use, orders, and payment-related matters, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding shipping destinations, order processing, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping-related matters, please contact us:

Customer Support