Terms of Service

Last Updated: September 18, 2026

Welcome to the xngvl website.

Please read these Terms of Service carefully before using this website, browsing products, creating an account, placing an order, or using any other related services.

These Terms of Service establish the basic rules governing your use of this website and related services. By accessing or using this website, you agree to comply with these Terms of Service and other applicable policies published on the website, including the Privacy Policy, Return and Refund Policy, and Shipping Policy.

If you do not agree to these Terms of Service, please stop using this website and its related services.

Nothing in these Terms of Service is intended to exclude, restrict, or diminish any mandatory rights that consumers have under applicable law.

1. Website and Related Services

The xngvl website may provide users with the following services:

• Browsing products and product information;

• Placing orders online;

• Online payment or other available payment methods;

• Order management;

• Product delivery;

• Customer support;

• Returns, refunds, and exchanges;

• Other services related to online shopping.

We may modify, suspend, or adjust certain features due to website maintenance, technical upgrades, security requirements, business changes, or changes in applicable laws and regulations.

Where required by applicable law, we will take reasonable measures to provide appropriate notice to affected users.

2. User Eligibility and Account Information

When using this website or placing an order, you must have the legal capacity required under applicable law to enter into the relevant transaction.

If you create an account or place an order, you must provide information that is true, accurate, complete, and kept up to date.

You are responsible for:

• Keeping your account login information secure;

• Preventing unauthorized use of your account;

• Updating your personal information when it changes;

• Promptly contacting us if you become aware of unusual or unauthorized account activity;

• Not impersonating another person or providing false information.

If we have reasonable grounds to believe that an account is involved in fraud, unlawful activity, security risks, or a serious violation of these Terms of Service, we may, to the extent permitted by applicable law, suspend, restrict, or terminate the relevant account services.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date, including:

• Product names;

• Product images;

• Product descriptions;

• Product features;

• Technical specifications;

• Stock availability;

• Product prices;

• Delivery information.

Due to differences between devices, screens, and display settings, there may be reasonable differences between product images displayed on the website and the actual products, particularly with respect to colors or visual appearance.

If there is an obvious technical, pricing, inventory, or other information error on the website, we may correct the error to the extent permitted by applicable law.

If such an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and the actual circumstances of the order and will contact the consumer where necessary.

4. Order Submission and Formation of Contract

When you submit an order through the website, the order information will enter our order processing system.

Submitting an order does not necessarily mean that the order has been accepted or that a consumer contract has been formally concluded.

Depending on the circumstances, we may need to conduct:

• Product availability checks;

• Payment status verification;

• Order information checks;

• Necessary security or risk checks.

We may be unable to accept or complete an order in circumstances including:

• The product is out of stock;

• Payment is unsuccessful;

• Delivery cannot be provided to the specified address;

• There is an obvious error in the order information;

• There are reasonable concerns regarding fraud or security risks;

• Applicable laws or regulations prohibit completion of the transaction;

• Other circumstances in which refusal of the order is legally permitted.

If an order that has already been paid for is lawfully cancelled, we will process any applicable refund in accordance with applicable law.

The time at which a consumer contract is formed and the conditions applicable to its formation shall be determined by applicable law and the order confirmation or other formal notification we provide to the consumer.

5. Product Prices and Payment

Product prices, applicable shipping fees, taxes, and other charges will be displayed on the relevant website pages or during the checkout process.

Please review the final order information displayed at checkout before submitting your order.

Depending on the payment methods actually offered on the website, available payment methods may include:

• Visa;

• Mastercard;

• PayPal;

• Cash on Delivery (COD), where available;

• Other payment methods displayed during checkout.

The payment methods actually available at the time you place your order shall prevail.

Certain payments may be processed by third-party payment service providers. We generally do not store complete debit or credit card information.

Where applicable law requires certain fees or charges to be disclosed before a consumer makes a purchase, we will provide the required information during the applicable purchasing process.

6. Product Delivery

We will arrange delivery based on the information provided in your order.

Actual delivery times may be affected by order processing, the delivery address, logistics providers, and other circumstances.

Delivery times displayed on the website are generally estimates unless the order or website expressly states otherwise. They should not be understood as an absolute guaranteed delivery deadline unless required by applicable law or expressly agreed otherwise.

Delivery may be affected by circumstances including:

• Public holidays;

• Severe weather;

• Logistics or transportation delays;

• Customs processing;

• Issues caused by delivery providers;

• Force majeure events;

• Other circumstances beyond our reasonable control.

If there is a delivery issue, we will provide reasonable assistance based on the circumstances.

For more information about delivery methods and estimated delivery times, please refer to the website's Shipping Policy.

7. Returns, Refunds, and Right of Withdrawal

Returns, refunds, and any statutory right of withdrawal available to consumers will be handled in accordance with the website's Return and Refund Policy and applicable law.

For consumers protected by European Union or other applicable consumer protection laws, statutory withdrawal rights, statutory product quality protections, and other mandatory consumer rights will not be restricted by these Terms of Service.

For detailed information regarding returns and refunds, please refer to:

Return and Refund Policy

If these Terms of Service conflict with mandatory rights granted to consumers under applicable law, the applicable law shall prevail.

8. Product Quality and Statutory Consumer Rights

We are responsible for products sold through the website to the extent required by applicable law.

If a product is defective, does not conform to the contract, or fails to meet applicable legal quality requirements, consumers may have statutory remedies available under applicable law.

Depending on the condition of the product and applicable legal requirements, available remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Refund;

• Other remedies available under applicable law.

If certain products are covered by a manufacturer's warranty or other commercial warranty, the applicable terms and duration will be as stated on the relevant product page or warranty documentation.

Any additional commercial warranty does not replace or diminish the statutory rights of consumers.

9. Prohibited Uses

When using this website, you must not engage in activities that violate applicable laws and regulations or infringe upon the legitimate rights and interests of others.

Prohibited activities include, but are not limited to:

• Providing false, fraudulent, or misleading information;

• Impersonating another individual or entity;

• Interfering with the normal operation of the website;

• Uploading viruses, malware, or other harmful code;

• Accessing servers, databases, or systems without authorization;

• Engaging in fraud, money laundering, or other unlawful activities;

• Infringing upon the intellectual property rights of others;

• Violating the privacy or other lawful rights of others;

• Copying, scraping, or commercially using website content without authorization;

• Attempting to bypass or disable website security measures;

• Using the website in a manner that may damage the website, systems, or other users.

If we identify such conduct, we may take appropriate action in accordance with applicable law, including restricting accounts, cancelling orders, restricting website access, or taking other lawful measures.

10. Intellectual Property

Unless otherwise expressly stated, the content displayed on this website and the related intellectual property rights are protected by applicable laws.

Such content may include:

• Trademarks;

• Logos;

• Product images;

• Product descriptions;

• Website text;

• Page designs;

• Graphics;

• Software;

• Website code;

• Page structures;

• Other website content.

Without prior authorization from the relevant rights holder, protected content may not be copied, modified, distributed, publicly displayed, sold, or otherwise used for commercial purposes without authorization.

Nothing in these Terms of Service restricts any fair use or other statutory rights that consumers may have under applicable law.

11. Third-Party Services

To provide website functionality, we may use third-party service providers, including:

• Payment service providers;

• Logistics and delivery providers;

• Website hosting providers;

• Cloud infrastructure providers;

• Data analytics providers;

• Website security providers;

• Customer service tools;

• Advertising or marketing service providers.

Third-party services may be subject to their own terms of service and privacy policies.

For information regarding the processing of personal information, please refer to our Privacy Policy.

12. Website Availability

We make reasonable efforts to keep the website operating normally, but we cannot guarantee that the website will always be free from technical problems or service interruptions.

Website availability may be affected by:

• System maintenance;

• Software or technical failures;

• Network interruptions;

• Server problems;

• Security incidents;

• Third-party service failures;

• Other technical issues.

If the website becomes temporarily unavailable or certain features cannot be used, we will take reasonable measures to restore the relevant services.

13. Liability and Events Beyond Our Control

To the extent permitted by applicable law, we may not be responsible for interruptions, delays, or failures to perform website services caused by events beyond our reasonable control.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or major social events;

• Government actions;

• Large-scale network failures;

• Third-party service interruptions;

• Other events that cannot reasonably be foreseen or controlled.

However, nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

In particular, these Terms of Service do not exclude or diminish mandatory consumer protection rights, statutory product quality protections, or other legal rights granted to consumers.

14. Privacy

We take the security of your personal information seriously.

For information about how we collect, use, store, and protect personal information, as well as how we use cookies and related technologies, please refer to our:

Privacy Policy

The Privacy Policy forms an important part of these Terms of Service.

15. Changes to These Terms of Service

We may update these Terms of Service from time to time due to:

• Changes in laws and regulations;

• Changes to website functionality;

• Changes in business operations;

• Security requirements;

• Updates to our services.

The updated version will be published on this website and, where applicable, will include the latest update date.

If a change may materially affect consumers, we will provide appropriate notice to the extent required by applicable law.

Updates to these Terms of Service will not improperly affect consumer rights that have already arisen before the change, unless otherwise permitted by applicable law.

16. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted in accordance with applicable law.

For consumer transactions, any choice-of-law or jurisdiction provision shall not deprive consumers of mandatory consumer protection rights granted under applicable law.

If a dispute arises, we encourage consumers to first contact us through the customer support email address so that the parties may attempt to resolve the matter.

If the dispute cannot be resolved through communication, consumers may seek resolution through a court with appropriate jurisdiction or another lawful dispute resolution body, in accordance with applicable law.

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

17. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, delivery, returns, refunds, or website services, please contact:

xngvl Customer Support

📧 calahanfairy@gmail.com

For questions concerning a specific order, please provide your order number and any necessary information relating to the issue so that we can accurately review the matter.

We will review and respond to your inquiry based on the specific circumstances.

Thank you for using the xngvl website.